FREQUENTLY ASKED QUESTIONS

 

1.    Do I need a credit card in order to shop at love365.ph?

No! While payment via Credit Card is the most commonly-accepted mode of payment in online shopping, we understand that you may have other payment preferences. That is why we are happy to announce that our Toy store accepts the following modes of payment:

  •        Credit Card
  •        Bancnet 
  •        Paypal
  •        Gcash (No Gcash Account? You can make payment at 711 or Bayad Center)
  •        Smart Money Transfer (No SmartMoney Account? You can make payment at BDO, 711 or Bayad Center)
  •        Bank Deposit / Bank Transfer  (BDO or RCBC)
  •        Payment Center (LBC, Western Union, Mlhuillier, Cebuana Lhuillier, Palawan Express)

Check out our FAQs on PAYMENTS for more information on the above payment options.

 

2.    What are the other requirements for me to shop at love365.ph?

In order to provide you with the best shopping experience, let us know a little more about yourself. Customers have to register for an account in order to complete the shopping experience. Account creation may be done by clicking on the “Register for an Account” link on the main page, or by signing up prior to check-out. You must be 18 years and above in order to register for an account.

 

  1.     What is the currency of the prices listed on the Website and will the prices be inclusive of taxes?

All prices posted are using the Philippine Peso (PHP) currency and are inclusive of tax.

 

  1.     Can I pay using another currency?

We welcome only Philippine Peso (PHP) for the mean time. However, if you pay using an international credit card (credit card issued outside of the Philippines) you may be charged in your local currency. Please note that payments using credit cards issued outside the Philippines may require special verification.

 

5.    I live outside the Philippines. Can I buy from love365.ph?

Yes you can now purchase items on the store, we do international shipping :)

 

  1.     What is mode of Payment?

*We will deliver your order after payment received.

-       Deposit payment through BDO and RCBC Bank

-       Credit Card, Bancnet and Paypal

-       Gcash (No Gcash Account? You can make payment at 711 or Bayad Center)

-       Smart Money Transfer (No SmartMoney Account? You can make payment at BDO, 711 or Bayad Center)

-       Payment Center (LBC, Western Union, Mlhuillier, Cebuana Lhuillier, Palawan Express)

      

7.    Can I still place an order if the item is marked “Out of Stock”?

No. We only accept orders for items that are readily available in our warehouse. You may check back with our site after a few days to see if it will be re-stocked, or contact us at our hotline (02) 625-0902/09159999128 for more information.

 

8.    How will I know that the order was placed successfully?

  •        Credit Card, Bancnet and PayPal

For customers paying via credit card, Bancnet or PayPal, an e-mail confirming the purchase shall be sent to your registered email address upon completion of the payment process.

  •        Bank Deposit / Transfer & Payment Center (BDO or RCBC)

Upon deposit, you shall be asked to email us a copy of the Deposit Slip so that we can verify the deposit details. Upon verification, we shall proceed to ship out your order.

  •        Gcash (No Gcash Account? You can make payment at 711 or Bayad Center)

After payment, you need to text or email us a copy of the Payment Slip so that we can verify the payment details. Upon verification, we shall proceed to ship out your order.

  •        Smart Money Transfer (No SmartMoney Account? You can make payment at BDO, 711 or Bayad Center)

After payment, you need to text or email us a copy of the Payment Slip so that we can verify the payment details. Upon verification, we shall proceed to ship out your order.

  •        Payment Center (LBC, Western Union, Mlhuillier, Cebuana Lhuillier, Palawan Express)

Upon payment, you shall be asked to email us a copy of the Payment Slip so that we can verify the payment details. Upon verification, we shall proceed to ship out your order.

 

9.    Can I still make changes to my order after it has been processed?

We are sorry but after a successful payment, you can no longer change your order.

 

10.  Can I order a product online to be shipped as a gift to another person?

If you wish to send your purchase as a gift to another, simply enter the recipient’s personal details in the spaces provided under the Shipping Information. Please keep in mind that the delivery of gift item(s) is only available for those paying through bank deposit and card payments; COD is not acceptable to avail of this service. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We will request proper identification to ensure safekeeping of your package.