Return and Exchange Policy

 

A 7-day return/exchange warranty is available for our products. All products delivered and purchased from Love365 are in good condition and are assured to be of the highest quality. In case of defective items, we ask our customers to ship them back within 7 days with the original packaging intact and undamaged. A refund or a replacement will be given if the product is deemed defective by our product experts.

For sanitation purposes, products that have been used will not be refunded or replaced. Replacement due to wrong orders or for personal choices (color or size is not good, etc) will not be entertained as well.

1. How long do I have to decide if I want to return or exchange an item? 

1. How long do I have to decide if I want to return or exchange an item? 

      We accept returns and exchanges within 7 days from the delivery of the item, in compliance with Philippine laws.

 

2. What are the steps in returning or exchanging defective or damaged item(s)?

      If you want to return or exchange defective or damaged item(s):

  • The item must be unused and come in its original, undamaged packaging. Have the email confirmation or invoice ready as proof of payment.
  • You may return the item via the following methods:

       Taking the item to our office. You may exchange the item for another item of equal or lesser value.

       Refunds for all payment methods may not be done at the office.

  • Item(s) for exchange shall be subject to Love36.ph assessment upon presentation of its invoice and its complete packaging.
  • Generally, only defective and/or damaged item(s) will be entertained for exchange.

 

3. Does love365.ph allow refunds?

     Sorry, we do not issue cash refund.

 

Product Return Policy 

  • Product can be exchanged if there is a manufacturing fault.
  • Products can be exchanged provided that the products are in new and original condition.
  • Love365.ph corporation reserves the right for final decision.

 

Please send defective items to the following address:

Love365.ph Corporation

Herrera Tower, 98 V.A. Rufino St. corner Valero St., Bel-Air

Makati City Philippines

Love365.ph corporation reserves the right for final decision.